1. Overview

At GlutenTag, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Return Period

You have 14 calendar days from the date of delivery to return products for a full refund, in accordance with EU consumer protection laws.

3. Eligible Returns

3.1 Returnable Items

• Unopened products in original packaging
• Products that are not damaged or expired
• Products returned in resaleable condition

3.2 Non-Returnable Items

• Opened or consumed products (for hygiene and safety reasons)
• Products damaged by misuse or negligence
• Products past their expiration date
• Custom or personalized orders

4. Return Process

4.1 Initiating a Return

1. Contact us at info@glutentag.be within 14 days of delivery
2. Provide your order number and reason for return
3. We will provide return instructions and authorization

4.2 Shipping Returns

• You are responsible for return shipping costs unless the product was defective or incorrectly sent
• We recommend using a trackable shipping method
• Risk of loss during return shipping is your responsibility

5. Refunds

5.1 Refund Processing

• Refunds will be processed within 14 days of receiving the returned item
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable (unless we made an error)

5.2 Refund Amount

• Full product price for eligible returns
• Shipping costs will be deducted unless the return is due to our error
• Return shipping costs are your responsibility

6. Exchanges

• We do not offer direct exchanges
• For different products, please return the original item and place a new order
• For defective products, we will replace at no additional cost

7. Damaged or Defective Products

7.1 Reporting Issues

• Report damaged or defective products within 48 hours of delivery
• Provide photos of the damage when possible
• Contact us at info@glutentag.be

7.2 Resolution

• We will provide a full refund or replacement
• Return shipping costs will be covered by us
• No return shipping required for severely damaged items

8. Order Cancellations

8.1 Before Shipping

• Orders can be cancelled free of charge before they are shipped
• Contact us immediately at info@glutentag.be

8.2 After Shipping

• Once shipped, standard return policy applies
• You may refuse delivery to avoid return shipping costs

9. Quality Guarantee

We guarantee the quality of our products. If you receive a product that:

• Is past its expiration date
• Is damaged due to poor packaging
• Does not match the description

We will provide a full refund or replacement at no cost to you.

10. Alcohol Returns

Due to the nature of alcoholic beverages:

• Returns must comply with local alcohol laws
• Opened products cannot be returned for hygiene reasons
• Age verification may be required for returns

11. Refund Timeline

• Notification: Acknowledge your return request within 24-48 hours
• Processing: Process refund within 14 days of receiving returned item
• Payment: Refund appears in your account within 3-10 business days (depending on payment method)

12. Contact Information

For returns or questions about this policy:

• Email: info@glutentag.be
• Address: Parklaan 5, 2980 Zoersel, Belgium
• Phone: +32 498 77 08 43
• Hours: 9:00 – 17:00

13. Policy Changes

We reserve the right to update this Return Policy. Changes will be posted on our website and take effect immediately.